Terms and Conditions

SHIPPING - All items are shipped FOB New London, OH.  Freight charges are prepaid & added unless other arrangements are made in advance. 

  Our rate in AR, CT, DC, IA, IL, IN, KY, MA, MD, MI, MO, NC, NH, NJ, NY, OH, PA, SC, TN, VA, VT, WV is:

  Orders less than $1,500 will be charged 25% freight of invoice

  Orders greater than or equal to $1,500 will be charged 20% of invoice with a $375 cap

  On smaller orders, actual freight will be charged

 Our rate in all other states will be:

  Orders less than $1,500 will be charged 25% freight of invoice

  Orders $1,500 to $9,999 will be charged 20% freight of invoice

  Orders great than or equal to $10,000 will be charged 15% freight of invoice

  On smaller orders, actual freight will be charged

Anyone requiring a lift-gate for delivery will be charged a $100 accessorial fee.

Delivery rates are subject to change as the price of fuel fluctuates.

Each shipment is accompanied by a bill of lading, which describes the contents of the shipment. Upon arrival of a shipment, customer is required to accept the shipment and sign the bill of lading as evidence of acceptance.

 Customers must have a staffed location that can be serviced by a semi truck with a minimum of issues.  Our items are shipped either on pallets or crates and proper equipment & personnel is required to unload our trucks when they arrive.  Please contact us in advance if you have any questions or special requirements.

 ORDERS - To place an order, please complete and return our standard Order Form.  We will gladly fax or email an order form if requested.  Once we receive your Order Form we will email or fax an acknowledgment that includes freight charges to your designated delivery point. No order will be shipped until you approve the final order and freight quote. We reserve the right to accept or reject any submitted offer, in our discretion.

Standard lead times are 3 weeks, but may vary.

 Your order can be sent to your sales representative, called in to us at (419) 929-2240, faxed to us at (419) 929-2245,  e-mailed to us at sales@stoneagecreations.com, or mailed to us 16 Prospect Street, New London, OH  44851.

 In addition to the items listed in our catalog and on our website we are able to custom make items to your specifications.  All special orders require a 50% deposit before production begins and the lead time is generally 12 weeks.

 PAYMENT TERMS - If you would like to establish payment terms with us, you will need to submit for our approval a credit application. Without terms pre-payment is required by check or credit card.  We will not ship products to an account with a past due balance.  Past due balances accrue interest on the unpaid balance at an annual rate of eighteen percent (18%) until paid in full.  You acknowledge and agree that we are permitted to enter your premises during normal business hours in order to remove any Products for which payment is overdue, in addition to any other available legal remedies.  There will be a 3% processing fee if paying by credit card.

 PRICING - We make every attempt to hold catalog prices throughout the year.  Due to fluctuations in TARIFFS, international currency and inflation, price changes may be unavoidable.   

WARRANTY & RETURNS - Any damage to Products that is discovered at  the time of delivery should be noted on the bill of lading and given to the delivery driver so that you may receive proper credit. Otherwise, all claims for damage must be submitted to us in writing (accompanied by photographic or other satisfactory evidence of damage) within seven (7) days of delivery. We reserve the right to reject any claims submitted after that time.  Please hold packaging materials until all items are set up and inspected so if they need to be returned for any reason they can be repackaged properly.

 Our products are made from natural stone.  All items will vary in color, shape, and size from those pictured in our literature.  We do our best to select only the best stones for all the items we ship to our customers.  We warranty manufacturing defects, but we do not warranty natural irregularities in the stone .  Natural inclusions, hairline cracks, stone color variations, or natural veins in a stone are not covered under warranty.

 ASIDE FROM THE FOREGOING WARRANTY, OUR PRODUCTS ARE SOLD 'AS IS', AND WE SPECIFICALLY DISCLAIM ANY AND ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR USE

 All Products ordered by Customer, but later returned are subject to a 15% restocking fee.